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Privacy charter


Maison'Net complies with the law of 8 December 1992 on the protection of privacy with regard to the processing of personal data as well as European Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 relating to the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (General Data Protection Regulation - GDPR).

Maison'Net attaches great importance to the protection of personal data that it is required to process as data controller in the context of its activities.

Within the framework of these regulations, each person can obtain information concerning the processing of their personal data. It also has certain rights in the management of its data on the Internet.

The purpose of this Policy is to implement the information and transparency obligations provided for by the General Data Protection Regulation (hereinafter GDPR). It aims more specifically to inform the workers, customers and / or service voucher users of Maison'Net on the processing of personal data concerning them, on the purpose of this processing as well as on the duration of the processing.

In addition to this, you will need to know more about it.


The following concepts are used in this regulation:

Personal data : all information relating to an identified or identifiable natural person.

For example: name, national register number, address, household composition, assessments, medical certificates, union membership.

Processing : (all) action (s) on personal data.

For example: store, collect, modify, request, consult, use, send, disseminate, transmit, delete, delete personal data.

Data controller : natural or legal person, institution, service or any other body which, alone or with others, defines the purpose and means of processing personal data.

For example: the employer

Subcontractor : natural or legal person, institution, service or any other body which processes personal data for the controller.

For example: the social secretariat approved for employers with regard to the treatment of wages, service providers who are looking for the right candidate.

In addition to this, you will need to know more about it.


This policy applies to the processing of personal data:

People who have applied for a job offer or who have sent an unsolicited application;

Workers, apprentices, interns and volunteers; and

People with whom Maison'Net has concluded a work, internship or apprenticeship contract which has since ended.

In this regulation, these people are referred to as “data subjects”.

In addition to this, you will need to know more about it.


The interested party has the right to the following information on the processing of their personal data.

The data controller is Maison'Net sprl located at Avenue d'Auderghem 146, 1040 Etterbeek.

1. Data collection

We collect information when you come to an agency to become a client or a housekeeper, but also when you register on our site in order to apply for a job as a housekeeper or to submit a request as a potential client. The information collected includes your name, email address, telephone number and mailing address.

In addition, we automatically receive and record information from your computer and browser, including your IP address, your software and hardware, and the page you request. This information is collected by cookies which facilitate your experience on our website and help us improve our tools. If you would like more information on this subject, we invite you to consult our Cookie Policy:

Which data precisely on the website:
1.1 During a visit to the site

The language of your browser
Your ip address
Your ironing on site
Pages visited
The durations of page visits
The duration of the site visit
Keywords used to enter the site

In addition to this, you will need to know more about it.

1.2 Via the contact form

First name
Last name
Home phone number
Phone number

In addition to this, you will need to know more about it.

1.3 Via the “JOB” Form
First name
Last name
Home phone number
Phone number
Possession of the activa card
CV & cover letter

2. The purpose of processing

All the information we collect from you can be used to:

  • Personalize your experience and meet your individual needs

  • Provide personalized advertising content

  • Improve our website

  • Improve customer service and your support needs

  • Contact you by e-mail

  • Administer a contest, promotion, or survey

  • Resolve a conflict

  • Proceed with the payment of salaries and any other administrative action

3. Origin of personal data

When a customer contacts Maison'Net sprl or one of its agencies, the initial data usually comes from the individual concerned. A customer can also be contacted by Maison'Net for prospecting purposes when the initial data has not been obtained from this customer but many other people who have sent Maison'Net his contact details. As part of the relationship with Maison'Net, the customer will provide it with additional information (eg the information necessary for the services to be provided). If the customer does not provide Maison'Net with the information required by law or the contract, the latter may decide not to enter into the contract, or even to terminate it. Also, if the customer does not provide other information, he may not benefit from the related benefits. For example, if a customer does not wish to share their email address with Maison'Net, he / she will not receive any of Maison'Net's electronic newsletters. Maison'Net may also receive data relating to a customer from other customers, our suppliers or, more generally, other people with whom the customer is required to exchange this data as part of his relationship with Maison. 'Net.

4. Disclosure to third parties

We do not sell, trade, or transfer your personally identifiable information to third parties. This does not include trusted third parties who help us operate our website or conduct our business, as long as these parties agree to keep this information confidential.

We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of service. use, or when required by law.

Non-private information, however, may be provided to other parties for marketing, advertising, or other uses.

5. Data retention period

We will not keep your personal data beyond the time necessary to achieve the purposes for which the data is processed.

In accordance with the principles set out below, we will delete personal data as soon as it is no longer necessary to fulfill the purposes described in this privacy policy, unless their retention is necessary for other fundamental purposes, including but not limited to complying with our legal obligations, handling complaints and resolving disputes.

Customers' personal data will be kept by Maison'Net for at least the duration of the contract we have with you and any subsequent period, as required by law or authorized by applicable law; (ii) for the legal retention period for tax or accounting documents in order to comply with our legal obligations; (iii) as long as this is necessary for the defense and enforcement of Maison'Net's rights in legal proceedings.

6. Information protection

We implement a variety of security measures to keep your personal information secure. We also protect your information offline. Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information. Computers and servers used to store personally identifiable information are kept in a secure environment.

7. Your rights

Within the limits provided for by applicable law, you have the following rights:

7.1 Access to personal data

The data subject has the right to learn about the personal data which concern him as well as the specificities of the processing, including the purpose of the processing of such data.

In addition to this, you will need to know more about it.

7.2 Corrections or erasure of data

The data subject may demand that inaccurate data concerning him / her be corrected or completed as soon as possible.

It may require the erasure of personal data concerning him as soon as possible when this data is no longer necessary for the purposes for which they were collected or processed, when there is no longer a legitimate purpose for the processing. , when the data subject reconsiders his consent to the processing of certain data and the controller cannot rely on another legitimate purpose for the processing.

7.3 Limitation of data processing

The data subject may demand the limitation of the processing of personal data concerning him when he contests the accuracy of these data (limitation during the period allowing the accuracy of the data to be verified) or opposes the processing of the data (in accordance with in point 8.4).

7.4 Objection to data processing

Apart from the personal data which are necessary for compliance with Maison'Net's contractual or legal obligations, the data subject may object at any time to the processing of personal data concerning him for reasons relating to his particular situation.

7.5 Data portability

The data subject has the right to receive the personal data concerning him and that he provided to the controller, in a structured, commonly used and readable format, and has the right to transmit this data to another controller. . This right is only available if the processing is carried out by automated means.

In addition to this, you will need to know more about it.

7.6 Withdrawal of consent

Where the lawfulness of the data processing is based on the express consent of the data subject, the data subject has the right to withdraw his consent at any time. The processing of this data before the withdrawal of consent remains valid.

8. Implementation of the rights of data subjects

When we are processing your data for the pursuit of our legitimate interests, you have the right to object to the processing of your personal data for these purposes. However, we could continue to process your data after having carried out a fair balance between your interests and those of Maison'Net.

If you wish to exercise any of the rights mentioned above, you can contact us as follows:

  • By phone on 02/580 06 85 mentioning that your request relates to Privacy;

  • By mail on

You also have the right to submit a complaint to the Data Protection Authority either by post at rue de la Presse 35 in 1000 Brussels, or by email at or by phone at +32 2 274 48 00.

9. Right to object to direct marketing

We use the email address you provide to send you order information and updates, occasional company news, related product information, etc. If at any time you wish to unsubscribe and no longer receive emails, detailed unsubscribe instructions are included at the bottom of each email.

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