Foire aux questions
The ticket costs €10.00 in Brussels.
The customer is entitled to order 500 service vouchers per year (the first 300 will cost €10 and the last 200 €12). He receives a tax deduction of €1.50 on each of the first 163 service vouchers purchased.
The ticket costs €9 in Wallonia.
The customer is entitled to order 500 service vouchers per year (the first 400 will cost €9 and the last 100 €10). He receives a tax deduction of €0.90 on each of the first 150 service vouchers purchased.
The ticket costs €9 in Flanders.The customer is entitled to order 500 service vouchers per year (the first 400 will cost €9 and the last 100 €10). He receives a tax deduction of €1.8 on each of the first 191 service vouchers purchased.
Sodexo is responsible for shipping. Before March 1 of each year, you should receive a tax certificate to attach to your tax return.
You can also go through your secure Sodexo space, in the "Account" tab then "Tax certificate". The latter is also available from the service vouchers by Sodexo application
Every year, no later than April 1, you will receive a tax certificate (from Sodexo), which summarizes your purchases made in the past year. This certificate can be sent to you in electronic format, depending on what you have chosen.
Keep this certificate for 7 years (until the expiry of the seventh year following the year of the expenditure concerned). You do not have to attach it to your declaration, but you must be able to present it on request.
In your tax return, indicate, in the box corresponding to your region:
Either the amount of the payments made last year, if you had your tax domicile in the Brussels-Capital Region or in the Flemish Region on 1 January of this year
Either the number of service vouchers purchased last year, if you had your tax domicile in the Walloon Region on 1 January of this year
Your tax return is usually pre-filled. Otherwise, the notice accompanying it will provide you with additional explanations to complete your declaration correctly.
In Brussels:
The minimum number of service vouchers that you can order is 10 service vouchers. The minimum amount of your order is therefore €100.
The maximum number of service vouchers that you can order:
As an individual: 500 service vouchers per year (300 at €10 and 200 at €12);
As a household: 1,000 service vouchers per year (600 at €10 and 400 at €12).
In Wallonia:
The minimum number of service vouchers that you can order:
Electronic version: 1 service voucher. The minimum amount of your order is therefore €9;
Paper version: 10 service vouchers. The minimum amount of your order is therefore €90.
The maximum number of service vouchers that you can order:
As an individual: 500 service vouchers per year (400 at €9 and 100 at €10);
As a household: 1,000 service vouchers per year (800 at €9 and 200 at €10).
In Flanders:
The minimum number of service vouchers that you can order is 10 service vouchers. The minimum amount of your order is therefore €90.
The maximum number of service vouchers that you can order:
As an individual: 500 service vouchers per year (400 at €9 and 100 at €10);
As a household: 1,000 service vouchers per year (800 at €9 and 200 at €10).
Yes, as long as the unused service vouchers have not expired. Just note that a deduction of €1 will be charged per service voucher for administrative costs.Securities should be returned to Sodexo, not to an agency. You can download the document to complete and return to Sodexo:
For Brussels: download hereFor Wallonia: download hereFor Flanders: download here
If the service vouchers have expired, refunds are no longer possible.
Warning: Service vouchers that have been the subject of a tax certificate can only be reimbursed up to 70% of their acquisition value .
Service checks are distributed by Sodexo. Once you have registered with the Sodexo branch in your region, all you have to do is make a simple bank transfer to order your Service Vouchers.
Depending on your Region, you can make your transfer on:
Brussels: IBAN: BE28 0017 7246 3620Wallonia: IBAN: BE15 0017 7247 4330
Flanders: IBAN: BE41 0017 7246 2610
Do not forget to indicate, in structured communication, your Sodexo client number.
Don't forget to take bank transfer time into account when ordering new service vouchers.
For electronic service vouchers:
Upon receipt of your payment, your service vouchers will be available to you in your electronic wallet within 24 hours.
For service vouchers on paper:
Sodexo deposits your service vouchers at the Post Office within 3 working days of receiving your payment. You will receive them, by normal mail, to the delivery address you provided when you registered.
Expired Service Vouchers are no longer valid or refundable.
For unused service vouchers whose validity date has not expired, they can be reimbursed by Sodexo subject to the deduction of an administrative fee of €0.25 per voucher.
You must complete the "Request for exchange or refund of service vouchers" form that you will find on the Sodexo website, and return it to Sodexo at the same time as the vouchers to be refunded or exchanged.
Warning: Service vouchers that have been the subject of a tax certificate can only be reimbursed up to 70% of their acquisition value, less administrative costs.
You can contact Sodexo at 02/547 54 95.
We advise you to contact Sodexo by following the procedure described in this link:I have not received all the service vouchers I ordered. What to do ? - Brussels Service Vouchers (titre-service.brussels)
In the event of loss or theft: You must complete the “after-sales service for paper service vouchers for users” form.
For an exchange or refund: This is the "Request for exchange or refund of service vouchers" form that you must complete and return, along with the police report, to Sodexo at the same time as securities to be redeemed or exchanged.
Find, below, the list of said forms to be completed according to the Region of your main residence:
Forms for Wallonia
http://www.wallonie-titres-services.be/users /my-forms/
Forms for Brussels
http://www.titresservices.brussels/#my-forms
Forms for Flanders