top of page

Legal notices and

Terms of Service

Article 1: object

The purpose of these “general conditions of use” is to provide a legal framework for the modalities of provision of the services of the Maison'Net website and their use by the “User”.

The general conditions of use must be accepted by any User wishing to access the Website. Access to the Website by the User signifies acceptance of these general conditions of use.

In addition to this, you will need to know more about it.

- In the event of non-acceptance of the general conditions of use stipulated in this contract, the User must renounce access to the services offered by the Website.

- The Company reserves the right to unilaterally modify the content of these general conditions of use at any time.

- If one of the provisions of these Terms of Use is inapplicable or contrary to a mandatory legal provision, this inapplicability will have no effect on the validity or applicability of the other provisions.

- These conditions are specific conditions which relate only to the use of the Website and must be supplemented by the general conditions as well as the Company's Privacy Policy which remain fully applicable to the legal relationship between the Company and users of the Website.


The MAISON'NET Website is operated by Maison'Net sprl (hereinafter "the Company"),
whose head office is each located at 1140 Brussels, Rue de Genève 175 bte 10,
registered with the ECB under number 0874 760 351
and registered under the following approval number: 01730.

In addition to this, you will need to know more about it.

By accessing and using the Website, you accept these terms of use (hereinafter the “Terms of Use”) without reservation and you agree to abide by them.

In addition to this, you will need to know more about it.


The purpose of this clause is to define the various essential terms of the contract:

- User: this term designates any person who uses the site or one of the services offered by the Website.

- User content: this is the data transmitted by the User within the Website.

- Member: the User becomes a member when identified on the Website.

- Username and password: this is all the information necessary to identify a User on the Website. The username and password allow the User to access services reserved for members of the Website. The password is confidential.

Article 4: ACCESS

The site allows the User free access to the following services:

- At the presentation of the home cleaning services offered by the Company

- Explanation and reference to the paper forms and the online registration link relating to registrations on Sodexo in order to be able to order service vouchers

- Book home help

- Apply online

- Contact the Company via the contact form

- Manage your professional account (home help)

- Manage your personal account

- The declaration of absences / vacations

- Disaster management.

The Website is accessible free of charge anywhere to any User with Internet access. All costs incurred by the User to access the service (computer hardware, software, Internet connection, etc.) are at their expense.

The Company makes every effort to, as far as possible, ensure access to the Website.

This access may however be interrupted, in particular in the event of maintenance and updating, in the event of a breakdown or for other technical reasons.

The Company therefore declines all responsibility in the event of breakdowns, interruptions or errors present on the Website, as well as for the consequences that may result for the user or third parties.


The Website, including the texts, structure, layout, graphic components, presentation, logos, software and all other possible elements contained in the Website, are protected by the rights of intellectual property of the Company, its possible suppliers or partners. These intellectual property rights concern among others, without this enumeration being exhaustive: copyright, neighboring rights, rights relating to databases and trademark rights.

Other product or company names mentioned on the Website may be trademarks of their respective owners. Without the prior written authorization of the beneficiary or the Company, the user is prohibited from modifying, copying, distributing, communicating, translating, disseminating, reproducing, publishing, licensing, assigning or selling the information. , software, products or services obtained from these sites. He is also prohibited from creating works derived from the aforementioned elements.


The sources of the information, products and services presented on the Website are deemed reliable. However, the Company does not grant any guarantee whatsoever concerning the accuracy or updating of the information offered on the Website. The information given on the Website is for informational purposes only. Thus, the User alone assumes full responsibility for the use of the information and content of this Website.

The User makes sure to keep his password secret. Any disclosure of the password, whatever its form, is prohibited.

Any use of the service by the User directly or indirectly resulting in damage must be compensated for the benefit of the Website.

An optimum guarantee of the security and confidentiality of the data transmitted is not guaranteed by the Website. However, the site undertakes to implement all necessary means to best guarantee the security and confidentiality of data.

The site cannot be held liable in the event of force majeure or the unforeseeable and insurmountable fact of a third party. Consequently, the Company cannot in particular be held responsible for the non-performance of contracts concluded through access to its Website, or for the unavailability of home help or cases of force majeure.

The User therefore undertakes not to claim any compensation following the interruption, suspension or modification of these conditions of use.


The websites to which users of the Website can be referred through hyperlinks remain the sole responsibility of the owners of these sites.

The Company declines all responsibility for the material and data of any kind whatsoever contained in or disseminated on these websites and for the processing of personal data carried out there. Indeed, the Company is only responsible for the processing of personal data carried out on its own Website, as mentioned in the Privacy Policy.

In addition to this, you will need to know more about it.


The information requested when registering for the Website is necessary and mandatory to access certain services offered to the User. In particular, the email address may be used by the Company for the administration and management of the service.

The Website provides the User with the collection and processing of personal information with respect for privacy in accordance with (i) European Regulation (EU) 2016/679 of April 27, 2016 (General Data Protection Regulation entered in force on May 25, 2018 - the "RGPD") entered into force on May 25, 2018 and partially repealing the Belgian law of December 8, 1992 on the protection of privacy with regard to the processing of personal data until there in force and (ii) to the (future) Belgian legislation relating to the implementation of the aforementioned Regulation.

For everything relating to the processing of the User's personal data, the latter is referred to the Privacy Policy.


These Terms of Use are fully and exclusively subject to Belgian law.

For any disputes relating to the execution or interpretation of these Terms of Use, only the courts within the jurisdiction of the Company's head office will be competent.

bottom of page